www.celanaworld.com includes an online store for the sale of goods of the company's baring the distinctive title “Celana by JorgK.” VAT number 169186458.
"Celana by JorgK." is a sole proprietorship established in Greece.
For complete contact details and addresses, please contact us via the contact form.
Before entering the online shop and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of our company's online shop.
Please make sure you agree to the following terms and conditions because your continued use and browsing of the Website implies your explicit and unconditional consent and consent to them.
Celana by JorgK. reserves the right to unilaterally modify or renew the present terms and conditions of transactions made through its online store. "Celana by JorgK." undertakes to inform users of any modifications and any changes, through the website of this online store. It is clarified that changing terms does not affect orders that you have already placed.
The company reserves the right to amend, correct and/or improve, change, suspend or terminate any part of the website or its content including these terms and conditions of use, services, and products available through it, including even your access to it at any time without notice. The continued use of the site after the amendments constitutes an implicit acceptance of the amendments.
"Celana by JorgK." is committed to the completeness and validity of the information provided on the www.celanaworld.com website, both in terms of the essential characteristics described on a case-by-case basis and the accuracy of the information provided and the services provided by this online store, subject to any technical or typographical errors that have escaped attention or have been unintentionally caused or due to any interruptions to the Website due to force majeure.
Limitation of Liability
"Celana by JorgK." guarantees timely notification of end consumers about the unavailability of the products/services provided.
Celana by JorgK. is not responsible for any technical problems that may occur to users when attempting to access the site and during the access and is related to the operation or compatibility of their own infrastructure with the use of the Website. Also "Celana by JorgK." has no responsibility for the acts or omissions of third parties and in particular unauthorized third parties' interference with products and/or services and/or information made available through it.
The website www.celanaworld.com is the official website of "Celana by JorgK.". All content of the website posted, including images, graphics, photographs, designs, texts, services, and products is copyrighted and protected under the relevant provisions of Greek law, European law, and international conventions. The names, images, logos, and distinctive representations of "Celana by JorgK." and/or its online shop and/or third parties affiliated therewith and their products or services are the exclusive marks and/or marks of his / her www.celanaworld.com and/or the above third parties and are protected by Greek, EU and international trademark laws and industrial and intellectual property and unfair competition. In any event, their appearance and exposure on www.celanaworld.com should in no way be construed as a transfer or assignment of their license or right of use.
Users of www.celanaworld.com accept that they will not use said URL and its online store to send, publish, send via e-mail or otherwise transmit any content that is illegal, harmful, threatening, offensive, annoying, slanderous, defamatory, obscene, bibliographical, is a violation of someone else's privacy, shows empathy, or expresses racial, ethnic, or other discrimination, may harm minors in any way, is not entitled to be transmitted in accordance with law or contractual or management relationships (such as internal information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements), violates any patent, trademark, trade secret, copyright or other proprietary rights of third parties, contains software viruses or any other codes, files or programs designed to interrupt, causing damage, destruction or obstruction of the operation of any software or computer hardware, willfully or unintentionally violates applicable Greek and Community law and its provisions, may harass third parties in any way and any content used to collect or store personal data.
"Celana by JorgK." recognizes the importance of the security of your Personal Data as well as your online transactions and takes all the necessary steps, with the most advanced and advanced methods, to ensure your maximum security. All information relating to your personal information and transactions is secure and confidential. You can change your password as often as you like. Your password is kept encrypted in our files and therefore cannot be recovered. If you forget it you will need to issue a new password. You are the only one who has access to your information through the above codes and you are solely responsible for maintaining the privacy and concealment of your password from third parties. In case of loss or leak, you should notify us immediately, otherwise the online store "Celana by JorgK." is not responsible for the use of the password by an unauthorized person.
For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily detectable codes (eg date of birth). We also recommend that you use not only letters and numbers but also symbols when creating it.
Legal representative: Georgia Kyriakou
Please don’t hesitate to contact us for anything further.
Confidentiality is self-evident. The same basic principles that apply to classical transactions apply to e-commerce. All information transmitted by the user/member to "Celana by JorgK." is confidential and "Celana by JorgK." has taken all necessary measures to use it only to the extent necessary in the context of the services provided. Some of the measures taken are the following:
a. Only authorized employees have access to your transaction information and only when necessary, e.g. to process your applications.
b." Celana by JorgK." does not disclose the details of its customers and their transactions, unless you have written authorization from you or this is required by a court order or decision of another public authority.
c.Where "Celana by JorgK." uses third parties to support its systems, it ensures confidentiality.
d.Your credit, debit and prepaid card transactions use advanced security systems to prevent theft of your information. Specifically, during the credit purchase process, you are automatically transferred to a secure server at Alpha Bank. All your card details are protected with an encryption algorithm. Alpha Bank and "Celana by JorgK." are committed to securing the completion of your transactions.
During your visit to www.celanaworld.com, you may be asked to provide your personal information (name, surname, telephone, email address, shipping address, etc.) as a rule to process your order or to provide our services.
Any personal data you provide anywhere on the pages and services of the www.celanaworld.com websites is kept solely for the purposes of dealing with us, improving the services provided, and ensuring the operation of the respective service and not may be used by any third party (except where provided by law to the competent authorities only). In any case, employees/contributors to "Celana by JorgK." who have access to your personal data are specific and unauthorized access to your personal data is prohibited. Your personal information is extremely rare and specific cases may also be disclosed to business partners in order to support, promote and execute your business relationship with us, but always under conditions that fully guarantee that your personal information does not exist at all. Illegal processing and after your first consent. For any questions or suggestions or statements related to these issues please contact us at the email addresses listed below.
At any time you reserve the right to be informed or even objected to the further processing of your information in accordance with applicable data protection laws.
You have the following rights:
a. Know the categories of personal information we hold and process, their origin, the purposes of their processing, the categories of their recipients, their retention time, and your related rights (right of access).
b. Request correction and/or supplementation of your personal data so that it is complete and accurate (correction right), providing any necessary documents that may result or need correction or supplementation.
c. Ask for restrictions on the processing of your data (restriction right).
d. Oppose any further processing of your personal information we hold (right to object).
e. Request the deletion of your personal data from the files we hold (right to forgetfulness).
f. Request the transfer of your data from "Celana by JorgK." to any other controller (data portability right).
g. Filing a complaint with the Personal Data Protection Authority (www.dpa.gr) if you believe your rights are being infringed in any way.
Please note the following in relation to your above rights:
i. Your rights under c, d, and e may not be satisfied, in whole or in part, as they relate to data necessary for the preparation and/or continued operation of the contract, regardless of the source of their collection.
ii. "Celana by JorgK." has the right at any time to refuse your request to limit the processing or deletion of your personal data if the processing or maintenance of the data is necessary to establish, exercise, or uphold its legal rights or fulfill its obligations.
iii. Exercising the right to portability (above under f) does not imply the deletion of data from the "Celana by JorgK." archives, subject to the conditions set out in the preceding paragraph.
iv. The exercise of the above rights is valid for the future and does not apply to data processing already performed.
You can contact your Data Protection Officer for information regarding the processing of your personal information at firstname.lastname@example.org.
You can contact email@example.com to exercise your rights.
Orders are placed online by you through the online store at www.celanaworld.com. Your identification is required with your personal password (email) and your personal security password (password).
Most international orders are being shipped by our transportation partner DHL. Shipping in Greece is being perfectly handled by ACS courier while Russian orders are being shipped by ELTA Normal Post. Once a parcel arrives in Russia, it is not yet in our power to locate it or know any further details about its delivery date. The customer has to contact Russian Post to ask for additional details. Any shipping might also be done via UPS or ELTA Normal Post if any issues appear due to the unfortunate situation of Covid-19. In any case, "Celana by JorgK." is providing tracking details for all shipments. "Celana by JorgK." is not responsible for any latencies during these difficult times of Covid-19.
The main payment methods are:
a) via credit, debit and prepaid Visa, Mastercard, Maestro, American Express, Diners
In addition to the main payment methods, additional payment methods may also be available in some cases. In rare cases (such as system upgrades) one of the main payment methods may be temporarily unavailable. In any case, you can see the payment methods available to you and choose between them before submitting your order.
Replacement of products is possible only after contacting "Celana by JorgK." and within 24 hours of their receipt in any case. The new product or new products you choose should have a total value equal to or greater than the total value of the products to be returned. The products to be returned must be in perfect condition without being worn. Return and shipping costs are borne by you, except in the rare cases where you have received a different product than the one you ordered. In case a return comes from outside Europe, the customer is also burdened for the Greek import expenses, taxes and fees. Not all of the above applies to swimwear. Swimsuits are considered to be underwear and for hygiene purposes, no refunds or changes are made unless the fault is with our company. In any case, any customer wishes to replace an item for more than one time, "Celana by JorgK." can and will hold 70% of the total price of the item to be returned. These pieces are being made by human hands and this is priceless craftsmanship so we expect a level of responsibility from our customers. We take our work seriously and so should they.
"Celana by JorgK." offers a made-to-order service. Alteration of product attributes (color, size) after submitting an order is only possible for the same product, given the fact that this new attribute is available for this specific product. The user has to declare his wish via email within thirty (30) minutes of submitting the order. If the thirty (30) minute period expires, the alteration can only be made at a charge of thirty-five (35€) euros for each product that changes. When you place an order, we start preparing your item. So, thirty-five (35€) euros is a fair and reasonable fee to cover the expenses that already have been made and start all over again to make the new one. In any of these cases, the original order is canceled, a new order is created and therefore takes a new order of priority.
These Pre-Order Terms and Conditions govern the placing of pre-orders with "Celana by JorgK.". Please read these Terms carefully before submitting your Pre-Order of any "Celana by JorgK." products. By submitting your Pre-Order, you agree to be legally bound by these terms.
: You will be charged the full price of the products at the time of placing the Pre-Order. The purchase price does not include import duties, taxes, transfer fees, and other governmental charges, which are Buyer’s responsibility.
: Although we will make efforts to begin delivering products as soon as reasonably practicable, you understand and agree that there may be delays. An estimated time of delivery is only an estimate, is subject to change, and "Celana by JorgK." does not represent or warrant that it will be able to ship the Product by the estimated date. As a result, in the event that a delay arises and the estimated shipment is not met, "Celana by JorgK." is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays. We will make efforts to inform you within two (2) weeks of our receipt of your Pre-Order about its status.
: “Customised” or “Made by Order” Pre-orders, cannot be canceled and are not eligible for refund or exchange. If "Celana by JorgK." cancels your pre-order you will receive a full refund of the Purchase Price without interest.
Any order can be canceled and refunded free of charge, only after you have stated your wish by email to "Celana by JorgK." and strictly within thirty (30) minutes of submission. After this period of time, the preparation of the item purchased, begins. We expect a level of responsibility from our customers, we take our work seriously and so should they. If the thirty (30) minutes period ends, any order can be canceled but "Celana by JorgK." will refund only 80% of the final price of the order including shipping costs. "Celana by JorgK." will charge 25% of the total cost of the order to be able to pay the labor’s work so far.
Refundable returns are not acceptable, except for the rare cases where our company has, by mistake, sent a different product than the one the customer ordered. The right laid down by European Union legislation on returning products within 14 days does not apply to products created on-demand, such as most products at www.celanaworld.com. In the unlikely event of receipt of the wrong product, you must notify "Celana by JorgK." within 24 hours of receipt to initiate the process of returning the product to "Celana by JorgK." and refunding it to you. We are real people, a team, we produce by our real hands and we are not machines. Please be aware of this before ordering and choose your unique piece very carefully.
If in any case, a customer refuses to receive a parcel or a parcel returns to "Celana by JorgK." marked as "not reclaimed" by the transportation company, when this parcel arrives back to the headquarters facility, "Celana by JorgK." will only refund a 40% of the total price of the product and shipping costs are not to be returned. "Celana by JorgK." will destroy this item for hygiene reasons due to the Covod-19 virus.
All customers have the right to ask for a new shipment of the item but new shipping charges will apply.
Our products are all bespoke and therefore cannot and should not be returned. We expect a level of responsibility from our customers, we take our work seriously and so should they. In any case, the issue is decided on a case-by-case basis so no general exception to the above exists at the moment. We promise to take into account any requests and consider them in the utmost seriousness.
Each custom shopping bag includes items matched together by our stylists and no changes of colors, sizes or designs can be done. Items purchased through custom shopping bags, cannot be refunded, returned or changed. These are specific orders and no modifications are accepted.
All prices quoted for the products available at www.celanaworld.com include VAT. For international orders, please note that "Celana by JorgK." is not responsible for any customs or import charges and delivery time excludes custom clearance delays. Prices quoted for products might change anytime.
Please note that all colors might differ a little bit from the website photos. This happens due to the professional lighting in our studio which is brighter than the natural lights. In any case, if a customer wishes to purchase a color that is not already available for a specific item, a color that doesn't already belong to the existing collection, "Celana by JorgK." can and will place a custom order. For every additional color, customers will be asked to pay a fee of thirty (30€) euros.
Products made by order need some days to be completed which may vary from 1 to 15 business days, depending on the product's type and the current workload. These days are only related to the duration of the products to be made, they are defined by the company and should not be confused with the days regarding the shipping method selected by the customer. "Celana by JorgK." can and might apply small design changes to any piece, in order to upgrade and make each garment reach perfection in fitting terms.
If due to force majeure it is not possible to ship the products within the prescribed time, you will be notified by e-mail. "Celana by JorgK." is not responsible for any situation that is beyond its own responsibility and will do everything humanly possible for your convenience.
All disputes arising from the use of the present website, e-shop and anything related to the sale of goods or services via the above are under the exclusive jurisprudence of the courts of Thessaloniki. Use of the site, e-shop and services offered thereof constitutes consent to the above terms individually or as a whole.